This Notice describes the privacy practices of Star & Shield Insurance Services (Star & Shield) and its affiliates regarding the collection, use, security, and sharing of non-public personal information. This Notice applies to your visit to our web site. If you are a member of Star & Shield®, you have received or will be receiving in the mail a copy of our Privacy Policy as well.


We collect information we receive from you, information on your transactions with us and from outside sources.
We use this information only to conduct our business and provide insurance to you.
We will not share your information with other non-affiliated companies for their marketing purposes without your consent.
We limit access to your information and have safeguards in place to protect it.

Information Collected

We collect non-public personal information about you and members of your household to quote and service your policy. We collect it from the following sources, all of which may not apply to you.

  • Your Application. This includes items such as your name, address and date of birth.
  • Consumer Report Information. This includes information we receive from consumer reporting agencies, other insurers, medical providers and insurance support organizations, such as your prior claims history with other insurers, motor vehicle records, etc. We do not collect credit reports.
  • Transaction Information. This includes information from your transactions with us and our affiliates such as coverages, limits, payment and claims history.
  • Web Site Information. This may include the web site that linked you to us, the pages you viewed on our website, etc.

Information Sharing

We do not disclose any information about our insureds or former insureds to anyone, except as permitted by law. We will not share any non-public personal information with other non-affiliated companies for their marketing purposes without your consent. We will not use or share any personally identifiable health information for any purpose except to underwrite insurance, administer your policy, account or claim, as required or permitted by law, or as otherwise authorized by you.

We may make disclosures to affiliated or non-affiliated third parties, as applicable, and as permitted by law. Affiliated companies may include insurers and reinsurers, insurance agencies and brokers, claims adjusters and information technology companies. These disclosures include those that we feel are required to provide insurance claims or customer/marketing service, prevent fraud, perform research or comply with the law. Recipients may include claims representatives, service providers, consumer reporting agencies, law enforcement, courts and government agencies. These parties may disclose the information to others as permitted by law. To protect you, we have a confidentiality agreement with any entity with whom we share nonpublic personal information.

Information Protection

We restrict access to non-public personal and financial information about you to those employees who need to know that information to provide service to you or for legitimate business purposes. We maintain physical, electronic and procedural safeguards that comply with Federal and State law to guard your non-public personal and financial information.

Additional Information for Web Site Visitors

We use stringent measures on our web site to protect your privacy and the content of our web site. We also utilize physical security and backup measures to protect our servers and provide We use stringent measures on our web site to protect your privacy and the content of our web site. We also utilize physical security and backup measures to protect our servers and provide redundancy. In addition, our associates adhere to high ethical and business standards in conducting the business of the Star & Shield® group of companies. We may log statistical information from persons who use our web site in order to provide better service and a customized experience on our web site. This information includes the domain name, IP address and browser type of our web site visitors, in the aggregate, but does not specifically identify personally identifiable information such as your name, e-mail address or phone number, etc. “Cookies” is an Internet term that refers to information that our web server assigns to you when you visit our web site. Like many web sites, we may use “cookies” to improve your web site experience. We do not use “cookies” to store or track personal information from our members. With the help of “cookies,” we are able to identify your web browser on subsequent visits and provide information that is useful to you. You have the choice to reject or accept the “cookie” by setting your browser to inform you when or prevent a “cookie” from being sent. However, if you reject the “cookie” or they are disabled on your web browser, this may limit the operability of the web site.

Other companies or entities may have links from their web sites to ours. In addition, our web site contains links to other web sites. We are not responsible for the information these other web sites collect or use. We encourage you to read their privacy policy to learn how these other linked web sites treat your personal information.

Notice of Information Practices

You have the right to understand how we use the customer information we collect. Please contact us at the address below if you have any questions or would like a more detailed notice of our practices. If your insured property is in the states of AZ, CA, CT, GA, HW, IL, KS, MA, ME, MN, MT, NV, NJ, NC, OH, OR, VA, you have the right to access information we have collected about you and correct information that is not accurate. This Privacy Notice describes our practices for current and former insureds. If there is more than one person insured under your policy, only the named insured on the policy will receive this Notice, though additional insureds may request a copy of this Notice. Please share this information with everyone covered by the policy. We reserve the right to modify this policy at anytime. Any material changes to the Notice will be posted on this website. The effective date of this Notice is March 18, 2009.


Thank you for choosing the Star & Shield® group of companies. Our Notice applies to the following company affiliates:
Abiaka Holdings LLC
Star & Shield Insurance Services LLC
Star & Shield Risk Management LLC
Star & Shield Claims Services LLC
Star & Shield Insurance Exchange

Contact Information

Star & Shield Insurance
3692 Coolidge Court, Suite U1
Tallahassee, FL 32311